Consumer Frequently Asked Questions

Find the answer you’re looking for here. If not, call our customer service at 866-936-0602 and we’ll be glad to help out.
I received an email from GreenSky asking for my personal information. Should I provide this information?

No, the GreenSky® Program never send emails requesting account information, customer passwords or log in credentials. Protect your personal information and never click on unsolicited web links provided in an email or other correspondence. If you are unsure about an email you receive, you can contact us at 866-936-0602.

Where can I find information about my previous payments and my current balance?

By enrolling and logging onto our Customer Portal, you can make payments and view other details about your account.

Can I make a same-day payment online?

Yes, payments can be made online here.

Can I schedule an online payment for a future date?

Make sure you never miss a payment by enrolling and logging into our Customer Portal. Once you have logged in, you can arrange automatic recurring payments.

How will I know my loan amount, Interest Rate and payment information?

Your loan agreement provides this information. After approval, we will email (with your permission) and mail your loan agreement to you. You can also always access your loan agreement on our Customer Portal. You loan agreement contains all information about your loan, including your lender bank and your Federal Truth in Lending disclosure. You can call 866-936-0602 with any questions you have about your loan or terms of payment.

How do I pay my merchant for services?

As soon as you’re approved, you will online have access to your loan agreement which includes your 16 digit account number, expiration date and security code. When you are ready to pay your merchant, provide your account information and the amount you authorize to charge to this account.

Is there a prepayment fee?

There are no prepayment penalties.

Is there a late payment penalty?

Yes. As with all loans, late fees are dictated by your lender’s state law. Your Loan Agreement provides information about the specific fees applicable to your loan.

How do I submit an application for a loan?

You can work with a GreenSky® Program merchant to submit an application electronically. Paper applications (including fax and email submissions) are not accepted. Applications are accepted through our online application, mobile application, or with the help of a GreenSky® Program Customer Services Representative over the phone.