1. How do my accounts get transferred to GreenSky?

There are two options for transferring your accounts to GreenSky – transferring your entire portfolio and letting customers opt-out or having your customers opt-in by applying to  GreenSky. 

In the case where your customers apply directly to GreenSky, we will provide a complete marketing plan and materials to communicate the new GreenSky program that is in place, why they should apply and how to do so. 


2. My customers have questions about my new GreenSky program.  Where should I refer them?

We would be more than happy to talk to your customers and answer all their questions.  Have your accountholder call us at 1.888.795.6060 or send us an email at service@greenskycredit.com.


3. I’d like to see my customers’ account balances, payment history, etc.  How do I get this information?

Today, all you need to do is contact your account services rep and we will get you the information you need.  Very soon, all of your program information will be available to you 24X7 via our new online merchant portal that is under development.  Stay tuned for more news about the merchant portal coming soon.