Consumer Frequently Asked Questions
Find the answer you’re looking for here. If not, call our customer service at 1-866-936-0602 and we’ll be glad to help out.
I got an email from GreenSky® asking for my personal information. Should I provide the information?
Where can I find information about my previous payments and my current balance?
By enrolling in our online account management program here, you can make payments and view other details about your account.
Can I make a same-day payment online?
Can I schedule an online payment for a future date?
How will I know my loan amount, APR and payment information?
How do I pay my merchant for services?
Immediately after loan approval, we will make your 16-digit account number, expiration date and security code available. When you are ready to pay your merchant, provide your account information and the amount you authorize to charge on this account. Your account number will also be on the loan package we send to you.
Is there a fee to pay online or by phone?
No. We do not believe customers should be penalized for making payments.
Is there a prepayment fee?
Is there a late payment penalty?
Yes. Late fees are dictated by the State law governing your lender. Your Loan Agreement provides information about the late fees applicable to your loan. To access your Agreement, please click here.