Consumer Frequently Asked Questions

Find the answer you’re looking for here. If not, call our customer service at 1-866-936-0602 and we’ll be glad to help out.
Where can I find information about my previous payments and my current balance?
By enrolling in our online account management program here, you can make payments and view other details about your account.
Can I make a same-day payment online?
Payments can be made online here.
Can I schedule an online payment for a future date?
Make sure you never miss a payment by enrolling in our online account management program here, and setting up recurring payments
How will I know my loan amount, APR and payment information?

We will email your loan documents, which include all information pertinent to your loan including the amount financed, APR, Finance Charges, etc. At the conclusion of your purchase window we will send a revised statement based on your purchases and balance. You can call us at 866-936-0602 with loan or payment questions.

How do I pay my dealer for services?
Immediately after loan approval, we will make your 16-digit account number, expiration date and security code available.  When you are ready to pay your dealer, provide this information to your dealer and the amount you authorize your dealer to charge you on this account. Your account number will also be on the loan package we send to you.
Is there a fee to pay online or by phone?

No. We do not believe customers should be penalized for making payments.

Is there a prepayment fee?

No. We do not believe customers should be penalized for making payments.

Is there a late payment penalty?
Yes. Late fees are dictated by State law. Your Loan Agreement provides this information. To access your Agreement, please click here.